Returns & Perfect Fit Guarantee
Try on your footwear, clothing or accessories in your home. Returns must arrive in a brand new, unused condition with all tags attached. With our Perfect Fit Guarantee, we pay the cost of return shipping on eligible orders.
Easy Returns
If returning or exchanging for a different size, product or style, complete and submit the return form. For eligible purchases this form will also create your pre-paid return label. Then place a new order for the item you want to purchase. Click the Easy Returns button at the bottom of the website to start a return.
30-Day Return Policy
We will accept returns on products within 30 days of your original purchase date. Please ship your return within 3 days of submission of the online return form. Refunds will be issued within 10 days from the date we receive your return in a brand new, unused condition. Credits will be applied to the original payment method.
Returns and exchanges will not be processed without a "Return Merchandise Authorization" or RMA number. RMA numbers are generated online at the Easy Returns link on our website. Customers unable to generate an RMA online must contact our Customer Service Department to obtain a verbal authorization prior to sending any item to us for return or exchange. Returns or exchanges arriving without an RMA are returned to the sender.
Condition of Returned Items
Returned or exchanged items must arrive at our facility in brand new condition with all original packaging and tags attached. Occasionally, customers send back items in a used, dirty condition or without the tags attached. In these instances, we will return the item to you.
Incorrect Shipment
If we have sent you a size or style that you did not order, we will pay for the return freight cost of the boots / shoes and will send you the correct item.
Shipping & Handling
Free Shipping offers apply to orders shipping to the Continental US. Orders shipping to Alaska, Hawaii, Guam, Virgin Islands or Puerto Rico and will be charged shipping based on the total order weight. We reserve the right to charge extra shipping on large orders going to a PO Box.
Shipping & Availability
We ship to all locations in the Continental US.
Most products are shipped from our Conklin, NY location within 1-2 business days (unless otherwise noted) depending on availability and time order was placed. Some products could be shipped from alternate warehouses. If an out of stock situation occurs, we will contact you to see if you want to "backorder" the item and wait for it to become available.
Our primary shipping method is FedEx Ground and our secondary method is FedEx SmartPost for smaller shipments.
You will receive an email confirmation when the item is shipped. Please provide a correct email address with your order.
Unified Master Privacy Policy
1. SCOPE AND AFFILIATED BRANDS
This Privacy Policy applies to the GME Supply Co. family of brands, including GME Supply, Gearcor, Columbia Safety and Supply, Farwest Line Specialties, and Wayne Enterprises, Inc. (collectively, "the Company"). We operate as a unified entity; information collected on one brand’s platform may be shared within our family of brands to provide you with a seamless and personalized industrial buying experience across our offices and retail locations in Missouri, New York, and Texas.
2. INFORMATION WE COLLECT
Notice at Collection: This section serves as our Notice at Collection under California law. We collect the following categories of information:
- Identifiers: Name, email, shipping/billing address, IP address, and browser ID.
- Promotion-Specific Identifiers: Social media handles, user-generated content (such as contest photo or video submissions), and, where required for high-value prize tax reporting, government identifiers (e.g., Social Security numbers).
- Commercial Information: Purchase history, gear preferences, and uniform sizing.
- Professional/Employment Information: Employer name and job title.
- Internet/Network Activity: Browsing history and interactions with our web beacons and pixels.
- Enriched Data: Business profile information from commercial credit bureaus.
- Inferences: Predicted inventory needs based on purchasing trends.
3. ORGANIZATIONAL, UNIFORM, AND CORPORATE ACCOUNTS
If you participate in a corporate uniform program or use our services on behalf of an organization:
- Administrator Access: Your employer’s account administrator or safety manager may have access to your order history, shipping details, and clothing sizes.
- Managed Programs: For brands like Wayne Enterprises and Gearcor that offer managed employee allowance programs, we share utilization data with your employer to facilitate billing and program compliance.
4. BUSINESS USES AND MARKET RESEARCH
We use your data to operate our business in a manner similar to leading digital marketplaces:
- Market Research: We analyze purchasing trends to predict inventory needs.
- Data Analysis: We use third-party tools to analyze navigation and streamline features.
- Safety & Recall Notices: We use your contact information to notify you of manufacturer product recalls.
- Sweepstakes and Contests: We use your information to administer promotions, verify eligibility, notify winners, and fulfill prizes. Participation is voluntary, and specific promotions may be subject to additional Official Rules.
5. SHARING WITH THIRD PARTIES
We do not sell your personal information for monetary compensation. However, we "share" information for cross-context behavioral advertising as follows:
- Service Providers: Shipping carriers, payment processors, and market research firms.
- Manufacturers & Vendors: To validate warranties, facilitate direct-ship orders, or co-administer brand-specific giveaways and prize fulfillment.
- Targeted Advertising: We use third-party pixels to show relevant safety gear ads. This activity may be considered "sharing" under California law.
6. DATA RETENTION AND SAFETY COMPLIANCE
We retain personal information for as long as necessary to provide services and comply with safety standards:
- Transaction Records: Retained for a minimum of seven (7) years to ensure documentation for safety audits and equipment lifecycle tracking.
- Marketing Identifiers: Retained until you opt out or request deletion.
- Promotion Records: Information related to contest entries and prize winners is retained as required by law for tax reporting and promotional compliance.
- Criteria for Retention: We determine retention periods based on the duration of your account relationship, industry safety requirements (e.g., OSHA), and tax audit cycles.
7. YOUR CALIFORNIA PRIVACY RIGHTS
If you are a California resident, you have the following rights:
- Right to Know: You may request a report of the categories and specific pieces of personal information we have collected about you in the past 12 months.
- Right to Delete: You may request that we delete your personal information, subject to certain exceptions (such as safety audit requirements).
- Right to Correct: You may request the correction of inaccurate personal information we maintain.
- Right to Opt-Out: You may opt out of the "sharing" of your data for targeted advertising. You can exercise this right by clicking the "Do Not Sell or Share My Personal Information" link in our footer or by using a Global Privacy Control (GPC) signal.
- Right to Limit: You may request to limit the use of sensitive personal information if used for purposes beyond providing the core service.
- Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
8. INTERNATIONAL DATA TRANSFERS (NOTICE TO NON-U.S. USERS)
GME Supply Co. is headquartered in the United States. If you are visiting our website or purchasing gear from outside the United States, please be aware that your information will be transferred to, stored, and processed in the U.S. By using our services, you understand and consent to the transfer of your information to our facilities and those third parties with whom we share it as described in this policy.
For residents of the European Economic Area (EEA), United Kingdom, or Switzerland: We process your personal data primarily to fulfill contracts (orders) or based on our legitimate interests in providing safety equipment. You may have certain rights under the GDPR, including the right to access, correct, or erase your data. Please contact us at [email protected] to exercise these rights.
9. CONTACT OUR UNIFIED PRIVACY TEAM
Please direct privacy inquiries and requests to:
- Email: [email protected]
- Address: GME Supply Co. | Attn: Privacy Department | 1391 E Boone Industrial Blvd, Columbia, MO 65202
- Phone: (800) 940-6762
- Online Contact Form: gmesupply.com/contact
Verification Process: To fulfill your request, we must verify your identity. We may ask you to provide information that matches our records, such as your recent order number or the email address associated with your account.
Updated on March 4, 2026
Gearcor provides online ordering through a secure network using PayPal™ credit card processing. All online transactions with Gearcor are handled with SSL and 2048-bit encryption keys. We do not use open source SSL (OpenSSL). Our checkout page will be titled in the URL address with https, which indicates the page is secure.
When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, and securely and confidentially processed through the PayPal™ credit card processing network. Your credit card number is never transmitted by email or any unencrypted format.
Gearcor, Inc. does not retain credit card information in our files. Not paper or electronic. In fact, we never even see your complete credit card number.
Sales Tax
Gearcor collects sales tax on orders as required by each state. Your sales tax will be calculated and displayed on the checkout page.
Customized Apparel
During the course of business Gearcor may produce garments embellished with Client’s logo or other custom branding. Gearcor may, with Client approval, maintain an inventory of dedicated customized apparel.
If Client changes its logo and requires an immediate branding change thereby rendering the Customized apparel obsolete, Client agrees to buyback in total the customized apparel held in inventory by the Company or custom inventory in the process of manufacture for which the Company has contracted production.
In the event of written termination of client and Gearcor’s relationship or if customized apparel goes unpurchased for 3 months or more Client agrees to purchase and take possession of ALL remaining custom apparel within 30 days. Gearcor will provide an inventory list of all customized apparel requiring customer purchase.
Private Company Marketplace Pricing
Products purchased through a Gearcor Private Company Marketplace are subject to price changes. Client will be notified of any price changes.
